Your privacy matters deeply to us. This Privacy Policy explains exactly what personal information 1eem collects from Pakistani players, how that data is used, who we share it with, and how you can exercise your rights over your own information. We keep things transparent — no jargon, no surprises.
Our Commitments to You
These cards capture the essence of 1eem's approach to data privacy. The full legal detail follows in the policy sections below.
All data transmitted between your device and the 1eem platform is protected by 256-bit SSL/TLS encryption. Stored personal data is held on hardened servers with access controls, audit logging, and regular security testing. 1eem will never store your full payment credentials such as JazzCash PINs or HBL internet banking passwords.
1eem does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data shared with third parties — such as KYC verification partners or payment processors — is strictly limited to what is necessary to deliver our services to you and is governed by data processing agreements.
1eem players have the right to access, correct, and request deletion of their personal data at any time, subject to our legal and regulatory obligations. You can update most personal details directly within your account settings. For deletion requests or data exports, contact our support team directly.
1eem uses cookies and similar tracking technologies strictly for platform functionality, session management, and performance analytics. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect platform functionality.
1eem collects only the personal data that is strictly necessary for account registration, KYC compliance, payment processing, and responsible gaming obligations. We do not collect sensitive categories of data such as biometric information or political opinions. Data is retained only for as long as required by law or legitimate operational need.
In the unlikely event of a data security breach that poses a risk to your personal data, 1eem will notify affected players within 72 hours of becoming aware of the breach, in accordance with applicable notification obligations. Notifications will be sent to your registered email address and displayed prominently on the platform.
Important Notice: By registering a 1eem account or by continuing to use the 1eem platform at https://1eem.net, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the 1eem platform.
1eem is an international online sports betting and casino platform operating at https://1eem.net. For the purposes of this Privacy Policy, "1eem", "we", "us", and "our" refer to the operator of the 1eem platform, which acts as the data controller in respect of the personal data collected from players registering and using the platform.
1eem serves players primarily in Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond. Our platform is operated under international gaming regulatory frameworks, and our data handling practices reflect our obligations under those frameworks as well as internationally recognised data protection standards.
This Privacy Policy applies to all personal data collected through the 1eem website, any mobile-optimised interface associated with 1eem, and all communications between 1eem and its registered players. It does not apply to third-party websites that may be linked from our platform — those sites operate under their own independent privacy policies.
1eem collects personal data only where it is necessary for the lawful operation of our platform, compliance with regulatory obligations, or the delivery of services you have requested. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number (for KYC verification) | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Pakistani mobile number (JazzCash / EasyPaisa registered), residential address in Pakistan | Account communications, OTP verification, withdrawal processing |
| Financial Data | Payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), transaction references, deposit and withdrawal amounts in PKR | Payment processing, AML compliance, transaction records |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, responsible gaming monitoring |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Platform improvement, responsible gaming analysis, personalisation |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, compliance records |
| KYC Documents | Scanned copies of CNIC, passport, or utility bills as submitted for identity and address verification | Regulatory KYC obligations, anti-fraud verification |
We do not collect: biometric data, health data, political opinions, religious beliefs, or any other special categories of sensitive personal data. We do not collect your full payment credentials — we never store your JazzCash PIN, EasyPaisa password, or internet banking login details.
1eem uses the personal data we collect for the following purposes:
1eem processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
Processing that is necessary to perform our contract with you — including operating your account, processing bets, handling deposits and withdrawals in PKR, and providing customer support — is carried out on the basis of contractual necessity. Without this processing, 1eem cannot deliver its services to you.
Processing required to comply with our legal and regulatory obligations — including KYC verification, AML record-keeping, age verification (21+ requirement), and responsible gaming monitoring — is carried out on the basis of legal obligation under our international gaming licence and applicable financial regulations.
Processing carried out for fraud prevention, platform security, duplicate account detection, and aggregated performance analytics is based on 1eem's legitimate interests in operating a secure and compliant gaming platform. These interests do not override your privacy rights — we apply a proportionality assessment before relying on this basis.
Where we rely on your consent — for example, for sending marketing emails and SMS promotions about PSL cricket bonuses and reload offers — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before your withdrawal. Withdrawal of consent can be done through your account settings or by contacting our support team.
1eem does not sell your personal data. We share your personal data with third parties only in the following limited circumstances and only to the extent strictly necessary:
No Third-Party Marketing: We do not share your personal data — including your Pakistani mobile number or email address — with any third-party advertiser, affiliate marketer, or data broker for their own marketing purposes.
As an internationally licensed gaming platform, some of the third-party service providers that 1eem works with may be located outside Pakistan. Where your personal data is transferred to or processed in a country other than Pakistan, 1eem takes appropriate steps to ensure that such transfers are protected by adequate safeguards.
These safeguards may include data processing agreements incorporating standard contractual clauses, transfer to jurisdictions that maintain recognised data protection standards equivalent to those applicable under our gaming licence, or other mechanisms that provide comparable protections to those afforded by Pakistan's personal data protection framework.
By using the 1eem platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Privacy Policy, subject to the safeguards described above.
1eem retains personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory retention requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Gaming licence obligations, AML regulations |
| Transaction and Financial Records | 7 years from transaction date | Financial regulatory requirements, dispute resolution |
| KYC Documents | 5 years after account closure | AML compliance, regulatory audit requirements |
| Responsible Gaming Records | 5 years after self-exclusion or account closure | Licence obligations, prevent re-registration by excluded players |
| Support Communications | 3 years from last interaction | Complaint resolution, quality assurance |
| Technical and Usage Data (logs) | 12 months | Security monitoring, fraud investigation |
| Marketing Consent Records | Duration of consent + 3 years | Evidence of consent for regulatory purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
The 1eem platform uses cookies and similar technologies to provide essential platform functionality, maintain your login session, and analyse aggregate platform performance. The cookies we use fall into the following categories:
1eem does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. You can manage cookie preferences through your browser settings. Please note that blocking essential cookies will prevent you from logging in to your 1eem account.
As a 1eem player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Clause 13.
1eem will respond to all privacy rights requests within 30 calendar days of receiving a verified request. In cases of complexity, this period may be extended by a further 30 days with notification to you. Requests can be submitted by contacting our support team at the email address in the footer.
The 1eem platform is strictly intended for adults aged 21 years and older. We do not knowingly collect or process personal data from any person under the age of 21. Age verification is a mandatory step in the 1eem account registration process, and we carry out enhanced KYC checks where we have any reasonable suspicion that a registered user may be underage.
If we discover or have reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will suspend the relevant account immediately, delete all associated personal data to the extent permitted by our regulatory obligations, and return any deposited funds to the originating payment source.
If you are a parent or guardian and believe that your child may have registered an account on the 1eem platform, please contact our support team immediately. We will investigate and take appropriate action promptly.
Parents and guardians in Pakistan are encouraged to use internet filtering tools and to maintain open conversations with young people about the risks associated with online gambling. Gambling should never be accessible to anyone under 21 years of age.
1eem implements a layered approach to data security, combining technical controls, procedural safeguards, and ongoing monitoring to protect your personal data from unauthorised access, loss, alteration, or disclosure.
All data in transit is encrypted using TLS 1.2 or higher (256-bit SSL). Data at rest is encrypted using AES-256 encryption. Access to production systems is restricted to authorised personnel via multi-factor authentication. All access events are logged and subject to automated anomaly detection.
1eem staff with access to personal data are subject to confidentiality agreements and receive regular data protection training. Access to personal data is granted on a strict need-to-know basis and is reviewed quarterly. Third-party service providers are subject to data processing agreements that include security requirements equivalent to those applied internally at 1eem.
1eem conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate security weaknesses. Our security team monitors for unusual access patterns and potential breach indicators on a continuous basis. Payment systems are tested in accordance with applicable payment industry security standards.
While 1eem takes all reasonable measures to protect your data, no security system is entirely immune to breach. We encourage all players to use strong, unique passwords for their 1eem account and to enable two-factor authentication via their registered Pakistani mobile number.
1eem reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the 1eem platform.
The updated Privacy Policy will display the revised effective date at the top of the document. Your continued use of the 1eem platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised policy.
We encourage all players to review this Privacy Policy periodically. If you disagree with any material change to this policy, you should stop using the 1eem platform and contact our support team to request account closure.
Minor changes — such as clarifications, corrections of typographical errors, or updates to contact details — may be made without specific notification, though the revised effective date will always be updated to reflect the most recent amendment.
If you have any questions, concerns, or complaints about this Privacy Policy or about 1eem's handling of your personal data, please contact our Data Protection team in the first instance. We are committed to resolving all privacy concerns promptly and transparently.
You may contact us at the email address displayed in the footer of this page. Please include "Privacy" in the subject line of your message and provide your registered account details so we can verify your identity before processing your request.
1eem will acknowledge all privacy-related enquiries within 2 business days and will aim to provide a full response within 30 calendar days.
If you are not satisfied with 1eem's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or the dispute resolution body specified under our gaming licence conditions. Details of the applicable supervisory authority will be provided upon request.
Data Protection Contact: All privacy rights requests, data subject access requests, and formal complaints relating to data protection should be submitted in writing to the email address shown in the footer of this page. Mark your communication "Data Protection Request" for priority handling by the 1eem compliance team.
Your Data Is Safe With Us
Now that you understand how 1eem protects your privacy, you can enjoy Pakistan's best cricket betting platform with complete peace of mind. PKR transactions, instant JazzCash and EasyPaisa withdrawals, and full data security — all in one place.
🔞 21+ only · All data secured with 256-bit SSL · We never sell your personal information · Play responsibly